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Customer Relations Representative - State Farm Agent Team Member

Full Time in Crestwood, KY

Benefits
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION
As a Customer Relations Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS
  • Communication Skills Strong verbal and written communication skills to effectively interact with customers and resolve issues.
  • Problem-Solving Skills Ability to address customer concerns and find solutions quickly.
  • Interpersonal Skills Strong people skills to build rapport with customers and handle various personalities.
  • Organizational Skills Ability to manage multiple tasks and prioritize effectively.
  • Technical Skills Familiarity with customer relationship management (CRM) software and basic computer skills.
ATTRIBUTES
  • Patience and empathy to understand and address customer needs.
  • A positive attitude and a customer-focused mindset.
  • Ability to work in a fast-paced environment and handle stressful situations calmly.
Compensation $20.00 - $27.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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