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Operations Manager - State Farm Agent Team Member

Full Time in Crestwood - KY

Benefits
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • 401(k) matching
  • Free food & snacks
You May Be a Great Fit as an Operations Specialist at Leslie Gilley Insurance Agency
  • Process-oriented mindset with a high level of accuracy and attention to detail.
  • Ability to perform well in high-pressure environments while maintaining service quality.
  • Ability to effectively prioritize incoming requests and ensure timely follow-up and resolution.
Location Address 6427 W. Highway 146, Ste. 1, Crestwood, KY 40014

Job Summary

The Operations Specialist manages behind-the-scenes service activities to ensure smooth operations and strong service outcomes. This role supports office workflow, handles underwriting-related questions, and coordinates task delegation to ensure timely completion. The ideal candidate thrives in fast-paced environments, demonstrates strong critical thinking, pays close attention to fine details, and effectively manages high-pressure situations while maintaining accuracy and efficiency.

Responsibilities
  • Oversee and coordinate behind-the-scenes operational service activities to support daily business needs.
  • Maintain and optimize office workflow to ensure tasks move efficiently through the proper channels.
  • Address underwriting questions by researching, interpreting requirements, and providing accurate support to internal and/or external stakeholders.
  • Prioritize incoming requests and rapidly delegate task assignments based on urgency, complexity, and deadlines.
  • Monitor ongoing work progress and ensure follow-through on delegated tasks.
  • Apply critical thinking to troubleshoot issues, identify gaps in processes, and propose improvements.
  • Follow and improve standardized processes to ensure consistency, compliance, and quality outcomes.
  • Maintain high attention to detail in documentation, data handling, and communication.
  • Collaborate with relevant teams (e.g., underwriting, customer service, claims, operations, sales) to ensure coordinated execution.
  • Assist with process documentation, reporting, and workflow improvements as needed.
Qualifications
  • Proven experience in operations support, underwriting support, or a similar role.
  • Strong organizational skills with the ability to prioritize effectively and manage multiple tasks simultaneously.
  • Excellent communication skills (verbal and written).
  • Strong critical thinking and problem-solving abilities.
  • Proficiency with office tools and systems (e.g., Microsoft Office/Google Workspace, ticketing or workflow tools).
Compensation $20.00 - $28.00 per hour




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